TERMS & CONDITIONS

Welcome to the LA CLEANIC website.  We hope you enjoy your visit. This is how we collect your personal information on this website and how we protect it.

When you visit this website, we use cookies that recognize your device and record your visit. This allows us to understand your interests and serve you ads or promotional offers according to your interests.

You can however block cookies through your browser, by going into the privacy settings section of the Tools or Preferences menu (depending on your browser). Please refer to our Privacy Policy for more information. Should you decide to block the essential cookies for the site to function described above, you will not be able to purchase products from the site, and may experience difficulties navigating it.

When you make your first purchase, you open an account and provide us the information requested and necessary to place the order and have your purchase delivered.

We keep your purchase and navigation history on our website to better serve you, unless you ask us to delete it.

After you make a purchase, we may also contact you to enquire about your shopping experience. You can easily refuse to participate by clicking the relevant link on our survey email should you receive one.

You can also request that your account be deleted by following the instructions in the "Contact Us" section below. At this point, your account will be deleted as soon as any outstanding issue, such as your right to return merchandise according to our return policy, is resolved.

Your credit card data will be processed by a secure third party processor.

We protect your personal information by storing it only with partners that also adopt the highest data security standards. At the moment, we store your personal data with AWS which is certified under the EU-US Privacy Shield.

To learn more, you can click here to read our full Privacy Policy.

Contact us

If you have any questions about the LA CLEANIC Privacy Policy and practices, or if you would like your account to be deleted, please feel free to visit the contact us section of our website.


RETURNS

You have 30 days from the shipping date to return your LACLEANIC.STUDIO purchase for FREE.


PRIVACY POLICY

This Privacy Policy (the “Policy”) provides information regarding the management and protection by LA CLEANIC.STUDIO of personal data processed from website visits, purchases, calls and surveys.

It also explains the process to exercise individual privacy rights regarding one’s personal data held by LA CLEANIC.STUDIO.

 

I LA CLEANIC.STUDIO COLLECTION OF PERSONAL DATA
1. Collection of data
LA CLEANIC.STUDIO collects personal data through website visits and purchases.

To do so, LA CLEANIC.STUDIO uses cookies, which are small text files, stored on your computer during the site visit.

You can disable cookies through your browser. To know more about cookies please refer to Section III below.

When making your first purchase, you proceed to open an account and provide us with the information required in order to place your order and have it delivered. In doing so, you provide the personal data necessary to contact you and deliver your purchase, such as your full name, email address, shipping address, as well as certain financial information (such as your credit card number). In doing so, you allow LA CLEANIC.STUDIO to store some of this information in the LA CLEANIC.STUDIO customer database. Your credit card information is not stored by LA CLEANIC.STUDIO and is sent to a secure third party payment processor.

LA CLEANIC.STUDIO may also collect non-personal information about you even if you do not purchase any products on the LA CLEANIC.STUDIO.com website.

2. What use is made of the information you provide on LA CLEANIC.STUDIO.com?
LA CLEANIC.STUDIO may share certain financial and other information that you submit with third parties who provide services to the website. Said third parties proceed to credit reporting, payment or order fulfillment services, such as verifying your information, authenticating payments and processing orders. In order to combat fraudulent online payments, LA CLEANIC.STUDIO, may also share your financial information with a third-party service provider using an online fraud detection tool in order to verify your payment.

LA CLEANIC.STUDIO may also disclose the information you provide on the LA CLEANIC.STUDIO.com website to other corporate affiliates in the LA CLEANIC.STUDIO group, so that they may contact you namely regarding products and services of such corporate affiliates that may be of interest to you.

LA CLEANIC.STUDIO may disclose your information if we believe in good faith that such disclosure is necessary to comply with applicable laws, a subpoena or other legal process. For example, LA CLEANIC.STUDIO may disclose such information as is necessary to identify, contact or bring legal action against a person or entity who may be violating the LA CLEANIC.STUDIO.com Terms and Conditions, or who may be causing injury to, or interfering with, other users of the LA CLEANIC.STUDIO.com website. In the event that LA CLEANIC.STUDIO, the LA CLEANIC.STUDIO group, or all or part of its or their assets, are acquired by a third party, the LA CLEANIC.STUDIO.com customer list may be included in the transferred assets.

Please be aware that LA CLEANIC.STUDIO does not control the policies or practices of third parties to which LA CLEANIC.STUDIO discloses information about users of the LA CLEANIC.STUDIO.com website and that any use or disclosure of such information by third parties is not governed by this Policy. However, transfers of personal information are governed by contractual clauses which ensure compliance with data protection legislation.

3. Location of data 
LA CLEANIC.STUDIO transfers personal data to the US through the protection of the EU-US Privacy Shield.

4. Security
LA CLEANIC.STUDIO has implemented security measures to protect the personal information you provide against unauthorized access and use. In particular:

·       All data is protected according to the varying levels of risks through physical measures, such as secure areas, technical measures, such as encryption, and organizational measures such as employee security through vetting and supervision.

·       All data is retained only for as long as it is legally required to be kept and for as long as necessary for the purposes for which it was collected or transferred, in accordance with LA CLEANIC.STUDIO’s Retention Schedule.

·       Should LA CLEANIC.STUDIO suffer a breach, it would implement its Incident and Breach Response Plan, including notification to Data Protection Authorities, individuals and/or LA CLEANIC.STUDIO’s clients, as applicable, without undue delay.

 

II PROCESSES TO EXERCISE PRIVACY RIGHTS AT LA CLEANIC.STUDIO
1. Changes and access to your personal information
LA CLEANIC.STUDIO responds to individual requests for access to one’s personal data, and for changes as necessary, within one month. You can make these requests by following the instructions in Section II, Clause 6 - Contact Us. LA CLEANIC.STUDIO may ask for an extension and may charge a reasonable fee to cover administrative costs if necessary. Should LA CLEANIC.STUDIO deny the request, it will provide an adequate justification.

2. Rectification 
Rectification requests can be made by following the instructions in Section II, Clause 6 - Contact Us.

LA CLEANIC.STUDIO provides rectification as soon as possible within one month. Should LA CLEANIC.STUDIO deny the request, it will provide an adequate justification.

3. Right to object 
Individuals may withdraw consent and object to the use of their personal information. In that case, LA CLEANIC.STUDIO will keep the data until the individual chooses to unsubscribe but will not use the data except to provide services requested by said individual.

4. Restriction on processing
LA CLEANIC.STUDIO will inform suppliers and subcontractors as the case may be, of the restrictions on processing of data relating to that individual.

5. Challenging compliance 
An individual whose data is held by LA CLEANIC.STUDIO may challenge our compliance with data protection obligations by filing a complaint with LA CLEANIC.STUDIO's Data Protection Officer (the "DPO") by following the instructions in Section II, Clause 6 - Contact Us.

The DPO investigates the complaint in consultation with the LA CLEANIC.STUDIO department which is responsible for the use of the data. Should the complaint be well-founded, LA CLEANIC.STUDIO will take all appropriate measures to resolve the complaint and, if necessary amend its practices as needed.

6. Changes and updates to the Privacy Policy
By using the LA CLEANIC.STUDIO.com website, you consent to the collection, use and disclosure of your information as described in this Policy. This Policy reflects the LA CLEANIC.STUDIO current business practices and is subject to change. In the event of any such change or update, a revised policy will be posted on the LA CLEANIC.STUDIO.com website. Please check the LA CLEANIC.STUDIO.com website periodically to remain informed of any changes or updates to the LA CLEANIC.STUDIO privacy policies and practices. If you allow LA CLEANIC.STUDIO to retain the personal information you provide on the LA CLEANIC.STUDIO.com website in its customer database and LA CLEANIC.STUDIO intends to disclose that information to third parties or affiliated companies in a manner that is not already outlined in this Policy, LA CLEANIC.STUDIO will notify you by email and provide you with an opportunity to opt out of any further use or disclosure of your personal information.

7.Managing your email preferences
When you subscribe to newsletters or notifications, we collect your email to send you exclusive email updates and promotions. You may unsubscribe from newsletters or notifications at any time by selecting the unsubscribe option in the "Email Preferences" section of your account, or by clicking the unsubscribe link at the bottom of every newsletter email.

 

III INFORMATION ABOUT COOKIES
1. What is a Cookie
A cookie is a small text file stored on your device that makes it possible to save and track data about your use of LA CLEANIC.STUDIO.com. For example, our website uses cookies to identify you or store your product selection in your basket. Cookies are managed by your Internet browser.

By continuing to use the LA CLEANIC.STUDIO.com website, you consent to our cookie settings and agree that you understand the terms of our cookies policy.

You can edit your preferences at any time. To do so, please refer to our “Managing your cookie preferences” Section below.

2. What cookies do we use?
There are two categories of cookies on the LA CLEANIC.STUDIO.com website:
Website functionality cookies
These cookies are required for basic site functionality. They are essential for the website to function properly and to complete any signup or proceed to any purchase on the website. They also allow us to personalize, facilitate and improve your browsing experience.

Third party cookies 
These cookies allow us to track navigation during your visits to the website. This allows us to personalize our activities and advertisements to your preferences and to identify transactions facilitated by our affiliated partners for commission purposes.
Disabling these cookies may result in poorly-tailored recommendations, slow site performance, advertising that is not as relevant to you or not being able to link or share effectively with you over social networks. 
We only partner with trusted third-parties with data compliance and protection policies and all of the information sent to third-party partners is anonymized or pseudonymized.

3. Managing your cookie preferences
You can easily disable and/or delete cookies from your computer, tablet or mobile phone by managing your browser settings.

By following the instructions below, you will be disabling all cookies, including the website functionality cookies described above which enable you to order online and enjoy the services of the LA CLEANIC.STUDIO.com website.

In order to manage cookies to best suit your needs, please bear in mind the purpose of cookies when setting your browser.

Please find below instructions about managing and disabling cookies, depending on your browser:

Internet Explorer
    Go to Tools menu, then Internet Options.
    Click on Confidentiality, then click on Advanced.
    In the Cookies window, select your preferences.

Google Chrome
    Click the Chrome menu, the upper right button.
    Select Settings then click on Show advanced settings.
    In the Privacy section, click the Content settings button.
    Select your preferred option(s) in the Cookies section.

Firefox
    Click the Menu button and choose Preferences.
    Select the Privacy & Security panel and go to the History section.
    In the drop-down menu next to Firefox will, choose Use custom settings for history.
    Check-mark Accept cookies from websites to enable cookies, and uncheck it to disable them.
    Select your preferred option(s) in the Cookies section.

Safari
    Click on Safari, then Preferences.
    Click on the Privacy tab.
    Go to Block cookies and select your preferred option(s).